Universal Info Inc

Benefits of Customer Journey Maps to Businesses

Customer journey mapping refers to the visual representation of the experience customers get by interacting with a business. It is an excellent way of narrating a brand’s story to customers. Customers come into contact with business in several ways. The various starting points include simple online searches, social media, referrals, marketing, and many more. The way a company interacts with their customers determines the type of relationship they will have with the business. Every business wants to make every customer feel appreciated. Therefore, interaction should never fall through cracks and companies ought to map out every customer touch point professionally. Through customer journey mapping, business gets to step into the shoes of their customers and view their business from the perspective of the customer. What are the benefits of journey maps to businesses?

It Helps Businesses to Understand Their Customers Better

Anyone who wants to get a grasp of a story has to look at it from both perspectives. Building customer journey maps help a business to see what customers are going through. Therefore, they have to lay their plans right from start to finish. Journey maps aids in empathizing with customers thus making it easy for a business to shift from their internal process mode and focus on providing value to their customers.

It Aids in Identifying Operational Inefficiencies

Through customer mapping, a business can identify the type of activities they engage in. Such activities do not add value to customers and only makes a business miss target points. By streamlining their operations, businesses can establish a consistent and reliable relationship with their target customers. A business should write down all loopholes and find the reasons why they exist. Identifying and eliminating such operational inefficiencies not only enhances customer experience but also saves the business money.

Aid in Understanding & Addressing Problems

For a business to achieve success, managers should be aligned with the vision of the company. Journey mapping aids a business not only to identify touch points but also know how they can solve problems that arise. It aids them to adopt the best approaches to fix potential problems before they happen or get worse. Through proper mapping, businesses also get to identify whether customer journey is in good order.

A Great Way of Discovering Opportunities

Customer journey maps not only identifies loopholes but also aids in differentiating a business’s customer experience. It is a good way through which a business can give themselves extra thought, effort and time to bridge the gap between operations, marketing, and sales. A business can do so by integrating all customer touch points in the lead nurturing process. It means all departments should collaborate and work cohesively to identify critical opportunities exhaustively.

Successful customer mapping requires a business to include every stage where they interact or engage with their customers. It means it should include both qualitative and quantitative elements. It is an excellent way of benchmarking against a business’s promise. It answers several questions and helps a business to understand themselves and their customers better.…

Harold Swafford2018-06-072018-06-07 Business

Mistakes to Avoid when you are a New Franchisee

Franchises represent a good opportunity to run your financial life towards success and support your household as well as your future dreams. However, some challenges will come your way, and you need correct strategy to address them. Here are mistakes to avoid

Do not Expand Very Fast

Investing in a franchise that is making money fast can cause an adrenalin rush in an entrepreneur and entice him or her to add more money to buy additional stores. However, you may be riding a wave. It will leave you with dead assets when it ends, and you might have to plough back all the earned profit to stay in business. A better way is to take calculated risks and expand gradually over a longer period. You can put the money aside and take in lessons about different market conditions at different times of the year before you choose to expand.

Do not Select a Wrong Franchise

A franchise is a business that must align with your skills and opportunities. The brand does not guarantee money. You have to consider locations, traffic of customers, and other parameters that affect business success. Many people mistake the popularity of the brand to the chances of making money with a given franchise. They discover later they are wrong because of failing to do due diligence. You need to have a franchise that has sufficient capital that can let your part of the business to experience measured and consistent growth.

Do not Cut Costs and Quality at the Same Time

You usually get three options and a chance to increase two at the expense of the third one. These options are price, quality, and speed of delivery. You can modify two with sufficient knowledge of effects on the third one. A mistake most people make is lowering price, increasing the speed of delivering services or goods, and forgetting that these affect the quality of services offered. Pay attention to quality because it can give you a long-term growth for your business. A better way to approach the cost and quality issues is by seeking ways to expand the service range so that you can use price to offset high costs of operations and continue retaining high-quality standards. However, you should be aware that some franchises also come with price caps for the goods and services sold.

Only Pick Franchise Brands that have Training Resources

You will grow faster when you have a mentor to help you. You ought to conside franchise opportunities from brands having a reputation for assisting the franchisees to get on their feet. You should also expect the franchise to offer training for your staff members to bring them to par with the high service quality expectations. Franchises that deal with physical goods must also provide standardization skills to help your business avoid fakes and retain its reputation. Dealing with customers is also another area that can make or break the business. Most customers develop an appreciation of a brand based on their encounters with customer care. Thus, you should actively seek help from the franchise company on ways to handle concerns from your customers.…

Harold Swafford2018-06-062018-06-06 Business

What You Must Consider Before a Divorce

Having a divorce is a difficult situation, but it can also relieve you from a failing marriage. However, things might get more complicated if you and your spouse already have a kid or children. Their custody and support will take years for the court to decide. And meanwhile, you are still stuck with the past you are trying to leave behind.

But with proper preparation, you can get through a divorce with the least trouble. Here are the tips for you.

Help Yourself First

You do have heard flight attendants say when the oxygen mask drops down from the ceiling, put it on yourself before you help anyone else. Well, the same principle work in other situations, including a divorce. You cannot help others if you are still in bad shape.

If you feel like you are psychologically wounded, do not pretend that you are strong enough to handle it alone. Consult a psychologist to seek help. Get closer to your friends and family to find support. They can be the best reminder for you that you are never truly alone in this world. But also bear in mind that you do not need to be around judgemental people. Avoid one immediately once you spot them.

Divert your sadness and stress to exercise and self-care. Participating in a yoga group or joining a gym bring you closer to other people. There is so much in life than your marriage. And in fact, monogamous relationship for life has been even deemed unnatural by some experts. Books about the sexual revolution, such as Sex at Dawn: The Prehistoric Origins of Modern Society discusses how divorce and separation is an indirect result of our outrageous sexual conduct. Historically, polygyny and polyandry were common. And even up till now, only a few of married couple can keep their, “Til death do us apart,” promise.

Give Him/Her Space

Before filing for a divorce, it is better to live separately first to see how things work. But be responsible with your kids. Try to talk reason with your spouse before you and him/her deciding for a hiatus. Do not let your ego ruins your kid’s childhood. Make sure that your spouse is aware of it too.

Living separately from each other will give both of you time to see all the things clearer than before. Use the time to consult with family and friends. Try to assess what has gone wrong in the marriage.

This step does not mean that you must discourage yourself from taking a firm decision for divorce. We do realize that some things cannot be fixed and separation might be the best solution in some contexts. But bugging your head with the trouble all the time will not give you any good result. It is like taking a deep breath before facing the upcoming storm.

Start Thinking about Your Children

If it is possible, talking about the kid’s custody is best to do earlier than the divorce. It gives a good example to your kids that even when a separation is inevitable, you and your spouse, as parents, can resolve the trouble as adults. You still show that you are still responsible and rational about your kid’s future. Never neglect them, unless you want to raise a kid with personality problems.

Divorce can be traumatic to children, and you must take that matter seriously. Do not be ashamed of the problem and find a family consultant to help your kid to cope up with your family divorce.…

Harold Swafford2018-04-202018-04-17 Divorce, Parenting

3 Reasons to Choose Paintless Dent Repair Services

If you own a car, you might realize some small dents on your car. You need to get rid of them by choosing the best dent repair technique that will work best for you. It is important to note that paintless dent repair is a process that has been simplified to be easier and time-consuming due to the advance in technology. If you want these services, ensure that you research around and pick the best dent repair shop with the best and modern techniques.

Once you have found the best dent repair shop, you will notice these shops have qualified technicians who use a special set of tools that allows them to access to the backside of your car. Also, you need to go for modern auto paint because it is more durable and therefore many dents will not result in the damage when painting your car. The following are several reasons you need to choose paintless dent repair.

1. Save money

If you want to get rid of some small dents from your car, it is advisable to ensure that you use less amount of money by choosing paintless dent repair. It is essential to understand that paintless dent removal has been recognized to streamline in the technology sector and therefore, this process is efficient. Unlike the traditional dent repair services where most people used to spend a lot of money to repair their cars, the modern dent repair services can help you to save a lot of money because they have modern and specialized tools that make this process easier.

2. Quality of the services

It is essential to note that paintless dent repair has become one of the trusted ways to get your car back to its stylish look. Since most of the dent repair shops have qualified technicians who have enough experience on this job, they will ensure that you get the best and quality services you need. Therefore, this is a very significant opportunity to various car owners who are in need of paintless dent removal services.

3. Quick repair time

If you choose paintless dent removal services, you have made the right decision. This is because you will receive quality services within a given short period. You will realize that the repainting and prepping services have been eliminated thus saving hours of the repair time. Therefore, this modern process is more convenient for car owners, and it will allow you to quickly get your car back and continue with your daily routine.…

Lorie Huber2018-03-18 Auto

How to be a great parent

Being a parent is considered as one of the most rewarding experience. No matter you have a girl or a boy, a teenager or adult you are always supposed to be in touch with them. Of course at your older age your child will take care of you but being a nice parent gives you a responsibility of teaching nurturing and loving them since their birth. Apart from their effort for being a responsible adult in the society it needs your cooperation as well. A parent teaches the difference between right and wrong, make the child feel valued and loved, and give supports when they are striving to fulfill their dream. For a new parent, here are few suggestions. Go through them and try to bring these in your daily life:

Love

Give them hug and kisses, celebrate their achievement, spend joyful time with them, laugh with them, play with them, clean them and make them look cute and beautiful.If they are adults then make them realize that you love them unconditionally, if they are very successful in their life you love them and if they are unsuccessful you still love them. Love is a thing which binds a tight bond between parents and children and ultimately make them stronger.

Be a role model

Your mother is the first teacher of your life. As you grow you learn the basics of life from your parent. Being a role model is the best way to mould a child’s character. If you are an uneducated businessmen you cannot be Einstein and teach how to be an intelligent fellow in your class. But you can follow Mahatma Gandhi, Mother Teresa, Nelson Mandela etc. to impart values like honesty, hard work, truthfulness to your child.

Meaningful competition

If your child comes second in class then make them compete with the first, because It makes sense, but if you compare your child with your sibling or your neighbor’s child it doesn’t makes sense. Your child may not be mature enough to know the reason why he is not like his neighbor’s child. Also offensive statements like ‘ why are you not like John’ can put him or her into depression.

Do not be an over strict parent

Being an over strict parent can also cause depression. Everybody needs love and for a child home is a place where he or she get love. If you are over strict then obviously you will reduce the love portion which is not healthy.

Do not sink them in love

Why is scolding and sometimes being rude necessary? If you never scold your child then he will never realize the importance and meaning of many things. Sometimes it is a must to scold or to give punishment as such things remains in their mind for a longer time.

Listen to your kids

Listening to your kids make them feel more valuable and it also removes any complex thoughts and misunderstanding between you and him.

Spend time with them

Spend time with your kids, love them, play with them, discuss your daily life with them and also teach them the ups and down of life. There is no substitute for this. If you never spend time with your kid then one day he or she will become distant. At those times you cannot revisit the past and change the things you did, you will only regret everything.

Improve the social skill

There are certain aspects of life which take a long time to understand especially if you are learning them on your own. So share your wisdom, knowledge and experiences with your kid. Make him or her understand things about tolerance, patience, wisdom and their importance. Explain to them about the human thoughts, hidden tricks and tactics which they will use.…

Lorie Huber2017-08-242017-10-26 Parenting

How to Effectively Manage Your Finances

It always seems like there is never enough money to do all the things you need to, want to or try to do. In school, we learn math, but the practical and very human task of managing your personal finances is apparently not a mandatory, or existent course. Instead of a course, here is your practical starter to becoming a manager of your personal finances. Below are tips on how to manage your money:

Debts

If budgeting is about priorities, then getting rid of debt is paramount. Without having to change your lifestyle and spending habits, you will need to make sure you have the allocated monthly amount to slowly get rid of your debt. If you have debts from multiple sources, it is best to tackle the higher interest rate debts first.

Spending/Budget

Before having a budget, spend a month keeping track of your income and spending. The point of this is to first see how you spend, be it within or way beyond your limits. Be honest with yourself. It is after all your money.What you will need to keep track of is household bills, living costs, financial products (insurance, investments), family and friends (gifts), travel (car costs, public transport) and leisure (holidays, sports, hobbies, restaurants). A good start to this is allocating percentages of your income to all of your expenses i.e. 50-60% on fixed costs, 10% on investments, 5-10% on savings and 20-35% of guilt-free spending. Essentially you want to be spending less money than you are making. It is better to spend less than more or exactly what you have. Spending less or just enough won’t protect you from unforeseen circumstances like family emergencies or damage to personal property.

Future

This means thinking about retirement when you need enough money to live comfortably while you aren’t working and don’t know how long you will live for. But this is also a retainer for personal and family emergencies that can rake up costs at the body shop or hospital. Depending on your income this might vary, but look to have at least a couple months worth of income saved for unforeseen emergencies.

Savings goal

In line with looking ahead, it’s not just about having a lump sum saved for general and unknown rainy days. That is a good start, but you want to have clear goals. Giving yourself financial responsibility in the form of concrete savings goals. These saving goals can help you better prioritize your spending. Once you have your emergency income, setting goals will help create a better picture of all the places your money can go.

Investing in yourself

Part of an effective savings goal can be finding ways to invest your money so that it is not all just sitting waiting to be spent. Typically, this could be savings accounts or low-risk investments like GICs and bonds. However, with a little creativity, you can find ways to make extra money through other forms of investments such as upgrading your education/professional skills to receive a higher salary, starting a business (with the internet you can sell and resell just about anything with ease) and so much more.…

Lorie Huber2017-08-242017-10-26 Financial Management

Universal Airlines

Welcome to Universal Airlines where it’s our pleasure to serve you. Our Boeing 767 300 extended range aircraft is spacious and capable of carrying more weight and excess baggage, unlike our competitors. Our goal is to make your travel experience a pleasurable and memorable one. Universal Airlines looks forward to serving you and welcomes the opportunity to bring the universe closer to you.

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Lorie Huber2017-01-192017-10-19 Flights